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How We Protect Your Account and Information

Your privacy and account security drive everything we do at mulia88. From the moment you open an account through DANA, OVO, GoPay or QRIS deposits to your withdrawals…

Encrypted account accessLocal payment securityYour data, your control
mulia88 How We Protect Your Account and Information
GET IN TOUCH

Contact Us About Your Privacy Rights

Email Support Reach our privacy team at [email protected] with any questions about your data, account access, or to request information we hold about you. Responses arrive within 24 hours.
Live Chat Available in the lobby during daytime hours (09:00–18:00 Jakarta time, Monday to Friday). Our team can walk you through privacy settings and data requests in real time.
Account Settings Manage your notification preferences, connected devices, and data visibility directly in the Security tab of your mulia88 dashboard. Changes take effect immediately.
HOW WE OPERATE

Data Security and Retention at mulia88

Encryption in Transit

All your deposits, withdrawals and login sessions travel through SSL encryption. DANA, OVO, GoPay and QRIS transactions are verified by your bank's own security layer before reaching our system.

Account Verification

We verify your identity once during signup and confirm major changes (email, phone, withdrawal address) to prevent unauthorized access. Verification typically completes in minutes via SMS or email.

Device Management

Your account login history shows every device and IP address that accessed mulia88. You can remotely sign out from other devices or mark unfamiliar logins as suspicious in your dashboard.

Data Retention

We keep your account records and transaction history for as long as your account is active. Depends on local law for how long we retain data after account closure; contact support to discuss retention timelines.

Cookies and Tracking

mulia88 uses essential cookies to keep you logged in, remember your language preference, and detect fraud. Analytics cookies (optional) help us see which features work well; you can disable them anytime in your privacy preferences.

Third-Party Sharing

We never sell your data. We share transaction details with payment processors (DANA, OVO, GoPay, QRIS partners) only to complete your deposits and withdrawals, and with regulators where local law requires.

Privacy Questions Players Ask

Yes. Email [email protected] with your request and we'll send a complete record of your personal data, transaction history, and device access logs within 5 business days. You can also review part of this information in your Account Settings under Privacy & Data.

Head to Account Settings, then Closure & Data, and select Permanent Account Closure. We'll securely delete your profile within 30 days. Transaction records and payment verification details depend on local law; contact support to understand your retention rights.

No. Your bank details stay with your payment provider. mulia88 receives only a confirmation that the transaction cleared. You never enter card or account numbers directly into our system; your bank handles all payment encryption.

Check your device login history in Security Settings and mark any unfamiliar access as suspicious. We'll immediately flag the session. Change your password, enable extra verification, or contact live chat (09:00–18:00 Jakarta time) to investigate further.

Game studios and software providers (such as providers of Aviator, Andar Bahar, or JetX) receive anonymized play data only—session duration, game rounds, no personal identifiers. Your name, email and payment details stay with mulia88 and are never shared with third-party game companies.

We retain transaction history for 7 years to comply with anti-money-laundering rules, where local law permits. You can access your full transaction log in the Wallet section any time. After account closure, retention depends on local law; email support to request specific timelines for data deletion.

Absolutely. In your Account Settings, go to Notifications and toggle off marketing emails, SMS and push alerts. You'll still receive critical security and account alerts. Changes apply immediately across all devices and sessions.